Help Center & FAQ

Welcome to BookBoard Support

BookBoard is designed to make reading and discovery simple, safe, and reliable. This Help Center answers the most common questions about accounts, app features, reading, privacy, copyright, contributor programs, and support.

If you need personal help, contact us anytime:

• Email: [email protected]

• Contact Page: https://bookboard.co/contact

1) Getting Started

Q1. What is BookBoard?

BookBoard is a digital platform that provides reading-related tools and services, including book discovery, reader features, author services, and content programs.

Q2. Is BookBoard free to use?

Many features are available free. Some services, premium tools, or partner features may require payment or subscription depending on the plan shown in the app or website.

Q3. Is BookBoard available as an app?

Yes. BookBoard is available on supported mobile platforms, and features may vary by device, OS version, and region.

2) Account & Login

Q4. Do I need an account to use BookBoard?

Some features may work without an account, but an account may be required for personalized features such as syncing, saved lists, preferences, and contributor tools.

Q5. I forgot my login details. What should I do?

If your login method supports password reset, use the “Forgot Password” option.
If you cannot access your account, contact support:

• [email protected]

• https://bookboard.co/contact

Q6. Can I delete my account?

Yes. You can request account deletion by contacting support. For security, we may verify ownership before processing the request.

3) Reading, Books, and Library Features

Q7. How do I search for a book?

Use the search bar in the app or website and enter:

• Book title

• Author name

• Keywords

• ISBN (if available)

Q8. Why is a book not showing in search results?

This may happen if:

• The metadata is incomplete

• The title is spelled differently

• The book is unavailable in your region

• The listing has been removed due to policy or rights issues

• The database is being updated

If you believe something is missing or incorrect, contact support.

Q9. Why does a book show on Google but not inside the app?

Search engines sometimes show cached or outdated pages. If the app or website has been updated, removed, or corrected, Google results may take time to refresh.

Q10. Can I request a book to be added?

Yes. You can submit a request using:

• https://bookboard.co/contact
  or email: [email protected]

Requests are reviewed based on availability, legality, and platform guidelines.

Q11. Can I download books from BookBoard?

BookBoard may provide access to content depending on licensing, rights, and availability. Some content may be viewable only within the app.

BookBoard does not support illegal distribution. Please refer to:

• Licensing page

• Copyright page

• Terms and Conditions

4) Book Metadata, Covers, and Missing Information

Q12. Why is the author name missing for some books?

Some books may have incomplete metadata due to:

• Publisher data limitations

• Old editions with inconsistent records

• Automated imports that require manual correction

If you find missing author or incorrect details, please report it.

Q13. Why is the cover image not showing?

Covers may fail to load due to:

• Temporary server issues

• Missing cover source

• Network restrictions

• Browser cache or app storage issues

Try:

• Refreshing the page

• Clearing app cache

• Switching network

• Updating the app

If the issue continues, contact support.

Q14. How can I report incorrect book details?

Email support with:

• Book title

• Author name (if known)

• Screenshot (optional)

• Link or ID (if available)

Send to: [email protected]

5) Payments, Subscriptions, and Premium Features (If Applicable)

Q15. I paid but premium is not activated. What should I do?

Try:

• Restarting the app

• Logging out and logging back in

• Checking if you used the correct account

• Checking Play Store purchase history

If still not resolved, contact support with:

• Payment screenshot or transaction ID

• Email used

• Device info

Q16. Can I cancel my subscription?

Yes. Subscriptions are managed through your app store or payment provider. Cancellation steps depend on your platform.

Q17. Do you offer refunds?

Refund eligibility depends on the payment provider and local laws. If you believe a charge is incorrect, contact support.

6) Ads, App Performance, and Technical Issues

Q18. Why am I seeing ads?

Ads help support the platform and keep many features free. Some plans may reduce or remove ads depending on the subscription.

Q19. The app is slow or crashing. How do I fix it?

Try:

• Updating the app to the latest version

• Restarting your device

• Clearing app cache

• Checking storage space

• Reinstalling the app

If the issue continues, contact support with:

• Device model

• Android/iOS version

• App version

• Screenshot/video of the issue

Q20. The website is not loading correctly.

Try:

• Refresh

• Clear browser cache

• Disable ad blockers temporarily

• Try a different browser (Chrome, Safari, Firefox)

7) Safety, Abuse, and Community Rules

Q21. Where can I read your Community Guidelines?

You can view them on the BookBoard website under our policy section.

Q22. How do I report abuse or harmful content?

Send a report to:

• [email protected]
  or use:

• https://bookboard.co/contact

Include as much detail as possible so we can investigate.

Q23. Do you allow hate speech, harassment, or threats?

No. BookBoard has strict policies against harassment, hate, threats, and exploitation.

8) Copyright, Rights Holders, and Content Removal

Q24. I am a copyright owner. How do I request removal?

BookBoard supports rights holders. Please submit a request through:

• Copyright page (recommended)
  or email:

• [email protected]

Include:

• Proof of ownership

• Book title and author

• URLs or identifiers

• Requested action (remove, correct, restrict)

Q25. How fast do you respond to copyright requests?

We aim to respond as quickly as possible. Response time may vary depending on volume and verification requirements.

Q26. Can I submit a false copyright report?

No. False or malicious copyright claims violate our policies and may result in account restrictions or legal action.

9) Privacy, Data, and Security

Q27. What data does BookBoard collect?

BookBoard collects only the information needed to provide and improve the service, such as:

• Basic account information (if applicable)

• Device and app diagnostics

• Usage data (for performance and analytics)

For full details, read our Privacy Policy.

Q28. Do you sell user data?

BookBoard does not sell personal user data.

Q29. How do I request my data or ask for deletion?

Email: [email protected]
We may verify ownership before processing.

Q30. How does BookBoard protect user security?

We use standard security practices and continuously work to improve safety. However, users should also:

• Use strong passwords

• Avoid sharing OTPs

• Avoid clicking unknown links

10) Author Services & Creator Support

Q31. What are BookBoard Author Services?

BookBoard may offer services for authors such as:

• Promotion support

• Listing assistance

• Metadata help

• Brand and publishing support
  (Services vary by availability.)

Q32. How can I contact BookBoard for author services?

Use:

• [email protected]
  or:

• https://bookboard.co/contact

11) Write for Us & Contributor Program

Q33. Can I write articles for BookBoard?

Yes. BookBoard accepts contributions based on quality and editorial review.

Q34. Do you pay contributors?

BookBoard may offer revenue-sharing or paid opportunities depending on the program terms shown on the website.

Q35. What content is not allowed in articles?

Not allowed:

• Plagiarism

• AI-spam

• Copyright infringement

• Harmful or illegal content

• Fake claims

• Misleading affiliate links

• Content designed only for SEO without real user value

12) Contact & Support

Q36. How do I contact BookBoard support?

You can contact us through:

Email: [email protected]
Contact Page: https://bookboard.co/contact

Q37. What information should I include in my support request?

To help us solve your issue faster, include:

• Your device model

• App version

• Screenshot (if possible)

• The exact problem and steps to reproduce

• Any book link/ID involved

Q38. How long does support take to reply?

We aim to respond as quickly as possible. Response time depends on request volume and the complexity of the issue.

13) Legal & Policy Links

For transparency and trust, BookBoard maintains the following policy pages:

• About Us

• Privacy Policy

• Terms & Conditions

• Copyright Policy

• Licensing

• Legality

• Code of Conduct

• Community Guidelines

14) Final Note

BookBoard is committed to maintaining a safe, respectful, and legally compliant reading platform. If you need help or want to report an issue, contact us anytime.

Email: [email protected]
Contact Page: https://bookboard.co/contact